Others posted similar requests for separate Play and Shuffle buttons or even different solutions to the same problem. It was not the only complaint of this nature on the forum site. The post received 647 upvotes and pages of comments from others who agreed. The user suggested Spotify simply offer two separate buttons so people could choose how they wanted to stream music, instead of having to tap into Now Playing screen to enable or disable Shuffle mode. This was confusing for users who switched between platforms, the post pointed out. On mobile, playlists had the combined Shuffle/Play button, but on the desktop, the button was just a regular Play Button. As one review posted last year to Spotify’s Community forums had noted, the button offered was even different across Spotify’s apps. This seems a bizarre choice given that customer complaints had correctly identified an issue with the overall design of the Spotify app’s interface and its user experience. However, streamers may be disappointed to find out that what should be an app update in favor of better usability is oddly being sold to them as a reason to upgrade to Spotify’s paid tier - the company says the new button is only being offered to Spotify Premium subscribers. This will replace the combined button available before, which had been inconsistent across platforms and frustrating to use. The company announced today it will introduce, at last, a separate Play Button and a Shuffle Button at the top of albums and playlists to make it easier to play the music the way you like. To resolve this issue, we recommend that you contact the point of sale and ask them to cancel the old pre-authorization and create a new one for the required amount.Spotify is updating its app to address a long-standing user complaint with music playback - but it’s asking customers to pay for the fix. 'This situation occurs when a point of sale tries to increase the amount of a previously pre-automated transaction. Please try again, or use a different payment method. I canceled my plan to free and tried to activate new premium, but got error 'The payment failed.

Just tried to update payment info in Firefox and got the same error, so problem is not on cache. I also tried to make a charge from other credit card, but got the same error, so looks like it is an issue from Spotify side. I confirmed a payment from my bank, but Spotify just returns error ' Something went wrong. Today I made a limit higher and tried to update my payment details. Yesterday I got a message that my subscription can not be updated, because I reached limit on by bank card.

Spotify update payment